FAQ

Our product store allows for purchasing some models through a checkout process. We encourage you to fill out the quote form and a representative will contact you directly.

The smallest shells pose a tipping hazard due to their small footprint. Larger models can support some weight, but be sure to let your salesperson know your needs. Be sure to take precautions to ensure safety and stability. Rigging specialists are required to certify products for safety.

All of our pianos are covered in a high-pressure laminate. This is the same material used on many countertops. It's tough, but like any finish, should be handled delicately. Our standard colors are black, white or red. We are happy to send color swatches/chips so you can see the actual product. Custom colors and sheens are available by request (Wilsonart, Formica) If you would like more details on the finish, including our personal experiences with colors and differences in sheens please contact us.

We do not do other finishes such as lacquer, paint, epoxy or vinyl wrapping. However, the laminated surface is nicely suited as a canvas for these finishes. Ask us for advice on which laminate to choose for the best results.

The question we get asked most is "Will my keyboard fit?" and chances are pretty good it will! Don't want to guess? Check this table for your model. Don't see your keyboard? Let us know the make and model of your keyboard and we can guarantee it will fit. The 30 and 40 have 56-inches of room (width), the 50s and up offer 56.75-inches. Other widths are possible. If you want your keyboard to fit without any voids on either side we offer side spacers to fill in the void. Height clearance varies by model, but the standard is 7-inches (17.75cm). Custom sizes are possible. Popular brands we accommodate are Yamaha, Roland, Nord, Korg, Kawai, Casio, Alesis, Studiologic.

Every piano we make is built to order and easily customizable. While we can do custom work, it can take considerably longer depending on the customization. Our pianos are built solid and can be tinkered with. Customers are encouraged to make their own modifications. Call or email for more information.

None of our competitors compare when it comes to available options, accessories and upgrades for each different model. Our current lineup can be found on our products page. Some of our addons include mic booms, music stands, sustain pedal lyres, and many others.

We use superior materials, construction methods and do all the work in a full production wood shop. In addition to that, the same people that build the shells are themselves piano players and have years of stage experience doing hundreds of setups and teardowns. We know what it means to transport heavy gear and we have designed our products to meet the demands of entertainers and musicians that need portability.

Once your order is transferred to the carrier, we can no longer make any delivery guarantees. As a result, we can guarantee when your order will be ready to ship, but again: Keyhole can not guarantee the delivery date. Okay. Now that we've gotten that out of the way - Our new workspace is streamlined enough to get most pianos out the door in under three (3) weeks. If your order is received as we are beginning a batch in your size it could be ready within a couple of weeks. We offer rush services for assurance. Custom colors and builds can take significantly longer. Most in under 6 weeks, but some longer. We will let you know what to expect along the way. If you're in a hurry and on a budget we might have something in stock that can fill your needs. Don't hesitate to contact us to find out. Freight shipping times vary by distance and in some cases method of travel. For continental U.S. it usually takes between 2 and 4 days depending on how far you are from Michigan. In many cases, especially with residential shipping, the carrier will reach out by phone to set up a delivery window. Failure to heed this call could delay shipping.

The FlatKey might fit in your car, but there's still no guarantee. Check the measurements on the website carefully. The 30-inch KeyWee is small. One may even fit in some cars. We can fit a pair of 30" shells for dueling pianos in an SUV or minivan. Most sizes will fit in a minivan or larger automobile. See individual product pages for measurement details. If you still want to be sure, we can help personally. Reach out to us and ask your questions. We might have some practical experience. After all, we handle them every day.

We can't compete with the piano bench market. You will find the best products and prices from a retailer such as Amazon. We can recommend a bench if you want something robust.

Our standard leg length is 25-inches. The keyboard tray surface is approx 0.4-inches above that. The leg length can be adjusted shorter or longer by request.

A number of products are available to control the power to your keyboard remotely. You simply leave the mechanical switch on the keyboard in the "ON" position and use the remote switch to turn it off when desired. Any of the following products would work (these are external links; we apologize for errors). https://www.amazon.com/DEWENWILS-Weatherproof-Expandable-Electrical-Extension/dp/B07GXCYWRQ/ref=sr_1_1_sspa?crid=1AGVNKLANME0X&dchild=1&keywords=extension+cord+switch&qid=1605720326&sprefix=extension+cord+sw%2Caps%2C163&sr=8-1-spons&psc=1&spLa=ZW5jcnlwdGVkUXVhbGlmaWVyPUEyOERYUlQ5Qk1PSExLJmVuY3J5cHRlZElkPUEwMTU0MDU4MkcwQlRMUlFDRzhSOSZlbmNyeXB0ZWRBZElkPUEwNjczNTUxMlJFSVdTOFZTWlpSWCZ3aWRnZXROYW1lPXNwX2F0ZiZhY3Rpb249Y2xpY2tSZWRpcmVjdCZkb05vdExvZ0NsaWNrPXRydWU= https://www.amazon.com/Master-Electrician-6-Feet-Extension-Outlets/dp/B000W65LO2/ref=sr_1_8?crid=1AGVNKLANME0X&dchild=1&keywords=extension+cord+switch&qid=1605720396&sprefix=extension+cord+sw%2Caps%2C163&sr=8-8 or https://www.amazon.com/GE-Grounded-Switch-Efficient-25511/dp/B0113VTPSW/ref=sr_1_17?crid=1AGVNKLANME0X&dchild=1&keywords=extension+cord+switch&qid=1605720396&sprefix=extension+cord+sw%2Caps%2C163&sr=8-17

Baltic Birch plywood is used throughout most of the body construction with solid poplar for the legs. Wood is a natural material that varies in density (affecting weight), moisture content and character. Some seasonal or temperature related movement is expected. The finish is a compressed laminate from Wilsonart or Formica. Plastics are used in places and various metals as well. You won't find any fiber or particle board. We use only the best products available and source locally whenever possible.

The TurnKey model features sides that fold in, allowing it to be transported in some passenger vehicles without the need for a trailer or large van. It comes in two sizes: 50-inch and 60-inch, which fold down to 31-inches and 41-inches, respectively. This makes it an easy fit for any full-size pickup truck. Soft-sided cases are available for the main body, accessories, and legs. Road cases are also available but may exceed the cargo space of a passenger vehicle or pickup truck. The TurnKey can also be kept assembled and transported in a full-size road case if needed. The ProKey model, on the other hand, is a one-piece body available in standard sizes of 50, 60, 72, 84, 96, and 108-inches. Road cases are the only option for transporting a ProKey, and none will fit inside a passenger vehicle. A box truck or trailer is required for transporting a ProKey inside a road case. The ProKey is the only model that can be reinforced for heavy-duty use. Both models look the same to the audience when assembled, can be accessorized similarly, are priced similarly, and have similar weights when assembled.

Our FlatKey model is designed to be the lightest most mobile piano available anywhere at only 35lbs with only the legs carried separately. For our lightest solid body piano, adding a removable lid to a 30-inch KeyWee makes the shell lighter (as it now has an opening in the top). The now separate lid is also lightweight and easy to attach. The legs can also be carried in a separate tote/bag to reduce the weight of the main body. With these considerations the weight of the main body alone can be reduced to as little as 30lbs. Our shortest upright (spinet) can also be considered. Available in various configurations, most are under 40lbs.

Don't panic, you may be able to get by with items that are nearby. In the U.S., knobs, screws and bolts can be found in most hardware stores. Check your manual for the proper hardware you need. If you've only lost one or a few leg screws, thankfully legs can usually get by with only one bolt each if you're careful. Hinge pins may require a little more ingenuity. A nail will work or a bobby pin. If you can make it to a hardware store, we recommend you find a good sized hitch pin clip. This same clip may be desired over the original hinge pins if you take your lid on and off regularly. The size we use is .125 X 2-9/16. Original hinge pins and hitch pin clips can be ordered from us. Hitch pin clip Amazon link

Almost all of our pianos are built to order. This means that returns are generally not accepted. We do offer services for helping you sell your piano and if you're not too far away we can do on-site repairs. Damage from delivery is another matter. BE SURE to take photos of any damage to the carton/shipment when it arrives and note it on the paperwork before you sign anything.